Big Upgrades!

We are UPGRADED!

This upgrade will provide you with enhanced banking tools and
features to make managing your finances easier & more convenient.

 

Step-by-Step Enrollment Tutorial Video

 

Online Banking Account Recovery Tutorial Video

 

ATTENTION ALL MEMBERS

If an ACH payment fails (such as a direct deposit, mortgage, government benefit, subscription service, or utility bill), you may need to verify your routing and account numbers.

The Chessie routing number for all members is: 252177150.

Your account number can be found in three places-

1. On the bottom of your checks. Reference the image below to see where your routing and account numbers are located on a check.

2. In Online Banking:

  • Select which account the transaction should be processing from.
  • Go to details on the right-hand side of your screen.
  • Your full account number and Chessie’s routing number will be listed.

3. In the mobile app:

  • Select which account the transaction should be processing from.
  • Scroll down to “Details.”
  • Your full account number and Chessie’s routing number will be listed.

Important Information
Your account number must be 13 digits long.
Chessie’s Routing Number: 252177150

Update from August 7th
  • Former AlGar and Kelco members may see issues with ACH files and Direct Deposits. If you are experiencing this issue, please contact us and ask for an updated MICR number.
  • Our "Make A Loan Payment" site is only accepting payments through entering Routing and Account Numbers. We are working to allow cards as a payment method again soon. 
Update from August 4th
  • Balances on all accounts are not all updated yet. You may need to check back later today for an up to date accurate balance.  
  • Our brand NEW online banking and mobile apps are LIVE. You are now able to enroll. You may use your same username and password as long as it matches the rules given on the enrollment screen. 
  • Some VISA Credit Cards may not show up today. We are expecting them to be showing on Online Banking by tomorrow. 
Update from August 2nd
  • Our new mobile apps are now LIVE in the Apple App Store and the Google Play Store. Enrollment is not open yet, so you will not be able to log in, but we're one step closer! 
Update from July 31st
  • All Branches will be closing at 4:30 p.m. today. 
  • We will not be ordering any new debit or credit cards from now until August 4th. We are still able to flag cards as lost or stolen. 
  • Our ATMs will be available for use during the conversion, however, there will be temporary limits in place on withdrawal amounts. The ATM withdrawal limit for the weekend will be $300. 
Update from July 28th
  • Bill Pay is still paying all bills that were previously scheduled, but it will be unavailable until Monday, August 4th. 
  • New enrollments for Online Banking will be unavailable from now until August 4th. 
 
Online Banking:  You will need to re-register for the new online and mobile banking platforms. You CAN use your current username and password as your first-time sign on if you like and if it matches the rules given on the enrollment screen. 

The rules for the new USERNAMES are: Must be between 1 and 15 characters in length. Must begin with a letter. Cannot contain special characters.

The rules for the new PASSWORDS are: Must be between 4 and 20 characters in length. Allowable special characters: !”#$%&(*)+,-/;<=>?[\]^_`{|}’ More information on this is to come. We will provide clear instructions on how to do this once the new systems are live. 
 
Mobile App: You'll need to download our new app. It will be in the Google Play Store and Apple App store under the name- Chessie FCU Mobile App
 
Online Bill Pay: You will want to double-check that your information was transferred accurately. Also, confirm that the right account is set up as your default for making payments. 
  1. What is a system upgrade and why are we upgrading?

    A system upgrade involves enhancing our core operating systems and platforms. We are undertaking this upgrade to significantly improve our internal processes, streamline operations, and ultimately provide our members with a better, more efficient banking experience.
  2. When is the system upgrade happening?

    We will be closing at 4:30 PM on July 31st and will reopen on fully on August 4th. The Credit Union will be CLOSED August 1st through 3rd.
  3. Is my personal and financial information safe and secure?

    Absolutely. The security of your personal and financial information is our highest priority. This system upgrade includes enhanced security features to ensure your data remains safe and protected throughout and after the conversion.
  4. Will I be able to visit my local branch during the conversion?

    Your local branch will be closed on August 1st through August 3rd, and will reopen on August 4th. We encourage you to plan accordingly for any in-person banking needs.
  5. Will my account number change?

    No, your account number will not change as a result of this system upgrade.
  6. Will my debit and credit cards work during conversion?

    Yes, your debit and credit cards will continue to work during the conversion, but there may be temporary restrictions on transaction limits or types. We recommend having an alternative payment method available for larger purchases if possible.
  7. Will I be able to use the ATM?

    Yes, our ATMs will be available for use during the conversion, however, there will be temporary limits in place on withdrawal amounts. The ATM withdrawal limit for the weekend will be $300. 
  8. Will I receive my direct deposit during the conversion?

    Once the system is fully back online and operational, your direct deposits should show by the end of day on August 4th.
  9. Will I be able to access Online or Mobile Banking during conversion?

    Our current mobile app and online banking will go offline on August 1st at 9:00 AM EDT. Please plan to complete any online or mobile banking transactions before these times.
    No new enrollments will be accepted on our current online or mobile banking after July 28th, 2025. 
  10. Will I have to re-register for the new online/mobile banking?

    Yes, you will need to re-register for the new online and mobile banking platforms. You CAN use your current username and password as your first-time sign on if you like and if it matches the rules given on the enrollment screen. More information on this is to come. We will provide clear instructions on how to do this once the new systems are live.

    The rules for the new USERNAMES are: Must be between 1 and 15 characters in length. Must begin with a letter. Cannot contain special characters.

    The rules for the new PASSWORDS are: Must be between 4 and 20 characters in length. Allowable special characters: !”#$%&(*)+,-/;<=>?[\]^_`{|}’ More information on this is to come. We will provide clear instructions on how to do this once the new systems are live. 
  11. Will I need to download the new app or will it just be an update to the existing?

    You will need to download the new mobile app. The existing app will not be updated.
  12. Will Mobile Deposit be available?

    Mobile Deposit will not be available during the conversion period. We anticipate it will be fully functional once the new system is live.
  13. Will Online Bill Pay be available?

    Online Bill Pay will not be available during the conversion period. 
  14. Will my Bill Pay scheduled transfers, payments and payees transfer to the new system?

    Yes, your scheduled transfers, payments, and payees from Bill Pay should transfer to the new system. We recommend verifying these once you have access to the new platform.
  15. Will LoanPhone be available?

    LoanPhone will not be available during the conversion period. Please plan accordingly for any loan-related inquiries.
  16. Will I be able to access Shared Branching services?

    Shared Branching services will not be available during the conversion period.
  17. What should I do if I have questions?

    If you have any questions or require assistance, please do not hesitate to contact us through our dedicated email at help@chessiefcu.org or call us at 301-777-1781.
While our branches and Call Center will be closed for System Upgrades after 6:00 PM on Thursday, July 31st through August 3rd, fraudsters will still be active. During the System Upgrade period, please be cautious and do not respond, click, or interact with suspicious notifications or alerts!