Big Upgrades!

Friday, August 1st-- CLOSED

Saturday, August 2nd-- CLOSED

Sunday, August 3rd-- CLOSED as normal

Monday, August 4th-- All Branches and Services OPEN

Before the big date call us, log in to online banking, or visit any branch location to verify your personal information: primary phone number, mailing address, email, and any joint accounts on which you are listed. You'll need this information to verify your accounts when you re-register for the new online banking and mobile app on August 4th. 

1. What is a system upgrade and why are we upgrading?
   
   A system upgrade involves enhancing our core operating systems and platforms. We are undertaking this upgrade to significantly improve our internal processes, streamline operations, and ultimately provide our members with a better, more efficient banking experience.
2. When is the system upgrade happening?
   
   We will be closing at 6 PM on July 31^st and will reopen on fully on August 4^th. The Credit Union will be CLOSED August 1^st through 3^rd.
3. Is my personal and financial information safe and secure?
   
   Absolutely. The security of your personal and financial information is our highest priority. This system upgrade includes enhanced security features to ensure your data remains safe and protected throughout and after the conversion.
4. Will I be able to visit my local branch during the conversion?
   
   Your local branch will be closed on August 1st through August 3rd, and will reopen on August 4th. We encourage you to plan accordingly for any in-person banking needs.
5. Will my account number change?
   
   No, your account number will not change as a result of this system upgrade.
6. Will my debit and credit cards work during conversion?
   
   Yes, your debit and credit cards will continue to work during the conversion, but there may be temporary restrictions on transaction limits or types. We recommend having an alternative payment method available for larger purchases if possible.
7. Will I be able to use the ATM?
   
   Yes, our ATMs will be available for use during the conversion, however, there may be temporary limits in place on withdrawal amounts.
8. Will I receive my direct deposit during the conversion?
   
   Once the system is fully back online and operational, your direct deposits should show by the end of day on August 4th.
9. Will I be able to access Online or Mobile Banking during conversion?
   
   Our current mobile app will go offline on July 31st at 5:00 PM EDT. Our current online banking platform will go offline on July 31st at 5:00 PM EDT. Please plan to complete any online or mobile banking transactions before these times.
10. Will I have to re-register for the new online/mobile banking?
    
    Yes, you will need to re-register for the new online and mobile banking platforms. You CAN use your current username and password as your first-time sign on if you like. More information on this is to come. We will provide clear instructions on how to do this once the new systems are live.
11. Will I need to download the new app or will it just be an update to the existing?
    
    You will need to download the new mobile app. The existing app will not be updated.
12. Will Mobile Deposit be available?
    
    Mobile Deposit will not be available during the conversion period. We anticipate it will be fully functional once the new system is live.
13. Will Online Bill Pay be available?
    
    Online Bill Pay will not be available during the conversion period. Please make any urgent bill payments before August 1st.
14. Will my Bill Pay scheduled transfers, payments and payees transfer to the new system?
    
    Yes, your scheduled transfers, payments, and payees from Bill Pay should transfer to the new system. We recommend verifying these once you have access to the new platform.
15. Will LoanPhone be available?
    
    LoanPhone will not be available during the conversion period. Please plan accordingly for any loan-related inquiries.
16. Will I be able to access Shared Branching services?
    
    Shared Branching services will not be available during the conversion period.
17. What should I do if I have questions?
    
    If you have any questions or require assistance, please do not hesitate to contact us through our dedicated email at help@chessiefcu.org or call us at 301-777-1781.

While our branches and Call Center will be closed for System Upgrades after 6:00 PM on Thursday, July 31st through August 3rd, fraudsters will still be active. During the System Upgrade period, please be cautious and do not respond, click, or interact with suspicious notifications or alerts!